Shipping policy
Shipping Policy
Thank you for shopping with us. Please read our shipping policy carefully — by placing an order with us, you agree to the terms below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping Rates & Delivery Times
We currently ship to the following countries: United States, United Kingdom, Germany, the Netherlands, and France.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | Free |
| Express Shipping | 2–4 business days | 4.90 (in your local currency) |
Delivery times are estimates and start from the date of shipping, not the date of order. Delivery times may vary due to customs processing, carrier delays, or other factors outside our control.
Carriers
Depending on the destination, your order will be shipped via one of our trusted carrier partners:
- USPS (United States)
- Royal Mail (United Kingdom)
- DHL (Germany)
- PostNL (Netherlands)
- La Poste / Chronopost (France)
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way.
Customs, Duties & Taxes
For international orders, our store is not responsible for any customs fees, import duties, or taxes that may be applied by your country's customs office. These charges are the responsibility of the customer and are determined by your local customs authority.
Delayed, Lost, or Damaged Packages
If your order has not arrived within the estimated delivery window, please contact our support team and we will investigate with the carrier on your behalf. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact our support team as soon as possible — we can only make changes before the order has shipped.
Contact Us: info@nuvealiving.com